Frequently Asked Questions
Kindly read through the FAQs thoroughly before sending an inquiry via DM.
Pre-Order
How does pre-order work?
Interest Check & Pre-Order
- Interest Check: Posted first to gauge demand. Prices, size charts, and important dates announced a few days later.
- Pre-Order: Place an order on the website.
- Confirmation: Automatically sent after order is placed; check email inbox (including Spam/Promotions).
Payment & Production
- Payment: Send payment on or before the deadline. (The masterlist updates in 2–3 days).
- Production: Begins after pre-order period ends. Track progress via #danyUpdates on Twitter/X.
Shipping
- Shipping Notice: You will receive an email with instructions once items are ready.
- Delivery: Orders are shipped out within 2–3 days, and tracking numbers will be added to the masterlist.
Do I need to make an account to place an order?
Nope! You may checkout as a guest, but creating an account is highly encouraged for your convenience.
Can I order from your previous merch collections?
Yes! As long as an item is listed, it's available for purchase. All extra stock from past collections can be found on this website or on Shopee. If an item isn't listed on either platform, it is officially sold out and will not be restocked.
When will I receive the order confirmation email?
An order confirmation will be automatically emailed to you after placing your order. If you can't find it in your main inbox, please check your Promotions or Spam folders.
Still missing? Just message me on Twitter/X (@madebydanyph) with your Order ID and I'll send it again!
Can I still make changes to my order?
It depends! If the pre-order window is still open, just DM me on Twitter/X (@madebydanyph) with your Order ID and the requested changes. However, once pre-orders close, we cannot accommodate any further changes.
I already placed an order but want to add more items, do I need to checkout again?
No need! Just DM me on Twitter/X, @madebydanyph, with your Order ID and the items you’d like to add, and I will update your existing order. Once processed, the changes will be reflected in the Masterlist.
Please note: If the pre-order period has already closed, we can no longer add new items.
What is the difference between Pre-Order and Onhand?
- Pre-Order: Items are not yet made and will undergo production for 1–3 months before shipping.
- Onhand: Items are available and ready to ship (mostly leftover stock or unclaimed items from previous collections).
Note: All items listed on the site are onhand unless the product name is specifically tagged as [Pre-Order].
Is there a pre-order limit for specific items?
No limit applies except for the CL26 Varsity Jackets, which feature a pre-made Batch 1 with limited slots and a Batch 2 that requires a minimum order volume to start production. Aside from the jackets, all items accept unlimited orders until the pre-order deadline. In the unlikely event of any major supply or production issues, affected orders will be canceled and promptly refunded.
Why is the ETA so long?
Please note that the ETA is an estimate of when your order will be shipped after pre-orders close. As a solo shop owner balancing separate jobs, and because I am located in the province, logistics take significantly longer than they would from Metro Manila.
I appreciate your patience and kind understanding regarding potential delays. If you are uncomfortable waiting or if you need an item urgently, please refrain from ordering, as delays can happen and pre-order timelines are not strictly guaranteed.
Where can I check for updates regarding my order?
For recent updates, check on Twitter.
For general production updates, see
For specific order and payment updates, kindly look for your order ID/username under the corresponding collection tab in the .
For recent updates, track #danyUpdates on Twitter/X.
For general production progress, visit the Production Status page.
For specific order and payment updates, locate your order ID or username under the corresponding collection tab in the Masterlist.
International Orders
Do you accept international group orders?
Yes, worldwide shipping is available! International buyers are welcome as long as you are willing to cover the international shipping fee. Alternatively, you may use a local PH proxy or consolidator (please ensure you enter your consolidator's shipping information at checkout).
Multiple Group Orders (GOs) from the same country are welcome.
Please note that madebydanyph is not liable for the actions, handling, or distribution of individual GO managers.
I can't find a GO for my country, can I place an order by myself only?
Yes, though please note that international shipping fees can be quite expensive, so individual international orders are generally discouraged. However, if you are comfortable covering the shipping costs or have a PH address/consol, you are more than welcome to place an order! (When checking out, please use your own username but enter your consol's shipping information).
If you are still unsure and considering your options, please reach out to me via Twitter/X DM (@madebydanyph) to consult before placing your order.
Which countries have you shipped to before?
I have accepted multiple GOs from Malaysia, Singapore, Indonesia, USA, Canada, Europe/France, Canada, Australia, Guam and more within the past few years since launching. If you are interested in opening a GO for your country, kindly tag me in your post so I can share it as well.
How do I send the payment?
Payment must be sent via Wise or PayPal. To request for bank account details, kindly DM me on Twitter/X, @madebydanyph or send an email to hello@madebydanyph.com.
What are your modes of delivery?
- DHL (slightly more expensive but less than 1 week delivery)
- PHLPost (more affordable but longer shipping time)
For international orders with PH Consol, J&T Express
How much is the estimated shipping fee and when is it paid?
It depends! Shipping fees can only be calculated once all items are complete and packed. The payment will be requested from the GO handler after total amount is confirmed. This ensures that the final volumetric weight is accurate and reflects the exact shipping cost.
The shipping fee must be paid in full by the GO handler before the package can be dispatched. Because DHL rates fluctuate at the start of every month, we highly recommend settling the payment at least a week before the month ends to lock in the current rate.
Products
Will you open a new batch/restock sold out items?
Usually no, but it depends on the demand for that specific item. If enough people express interest and request a restock, I may open another batch.
Do you offer plus size items?
It depends on the item, but I always aim to be as inclusive as possible! When launching a new apparel design, I try to include plus sizes right from the start (such as up to 3XL or even 5XL). If plus sizing isn't available for a specific item, it is unfortunately due to supplier limitations.
Do you have actual samples of the products?
For new pre-order collections, actual samples are usually not available yet, but I do my best to ensure the concept photos match the final product as closely as possible.
For older collections with onhand stock, you can view actual feedback photos by searching Twitter/X using #danyFeedback. Alternatively, feel free to send me a DM!
Special Requests
Can I request for freebies of my bias?
Yes! When you view your cart at checkout, there is a notes section where you can input special requests and specify your bias for freebies.
While I do my best to match the freebies to your preferred member, I cannot guarantee you will always receive your choice due to limited stock. Please note that for solo or unit-specific collections, freebies are automatically limited to the members involved (e.g. Dino for Wait or BSS for Second Wind).
Can I send a gift to a friend and request a special message or shoutout post?
Yes, absolutely! Just send a DM to @madebydanyph with the following details:
- Recipient's username
- Your message/shoutout request
- Who is paying for shipping (Sender or Recipient)
Can I make a special request for a product's design?
No, all designs are final for standard orders unless specified it is customizable. However, if multiple people request the exact same variation during the interest check stage, I will definitely consider adding it as an official option for the drop!
Will you be making merch for other K-Pop groups?
Maybe! So far, I’ve focused mostly on SEVENTEEN because they are my ult group. While I previously made fan-made merch for NCT Dream’s Hello Future era, I haven't had the time to take on other group projects since. That said, I definitely won't rule out making merch for other groups again in the future! :)
Feedback
Where can I see previous feedback posts?
See #danyFeedback on Twitter/X.
How do I tag you in my feedback post?
For Twitter and Instagram, simply tag me @madebydanyph! You can also include #danyFeedback in the caption.
Payment Methods
What are the available Modes of Payment (MOP)?
- GCash
- Maya
- BPI
- Wise
- PayPal
You may also send payment from other banks not mentioned above (e.g. BDO, UnionBank, etc.), although fees may apply.
Can I change my selected payment method?
Yes, you may send your payment directly to any of the other specified payment methods in the payment form. No need to inform me or request for change beforehand. Don't forget to submit your proof of payment in the payment form (found in the order confirmation email) afterwards.
Do you accept Cash on Delivery (COD)?
No, COD is not accepted for item orders. However, for the Local Shipping Fee (LSF), COD is available exclusively if your chosen Mode of Delivery is Shopee Checkout or local delivery via Maxim.
Can I send my payment via 7/11 Kiosk to GCash?
Yes, but please ensure that any transaction or transfer fees are fully covered and not subtracted from your total payment.
Can I send my payment via Palawan Express or Cebuana Lhuillier?
Yes, as long as the payment is sent directly as a cash-in to my accepted online payment methods (e.g., GCash/Maya). Please note that physical branch pickups are strictly not allowed.
Payment Confirmation
How soon can I send my payment?
Feel free to send your payment as soon as you've placed your order and received your confirmation email, which will be sent to you automatically.
I can't upload my proof of payment in the form, what should I do?
If you are having trouble uploading your receipt, please check for the following common issues:
- Google Drive Storage: Your Google Drive storage might be full. Please ensure you have enough available space before uploading.
- File Type: Only .jpg and .png files are accepted by the form.
- File Size: The file size may be too large. The maximum limit per upload is 10MB.
If you have checked all of the above and still cannot upload your photo, please DM your order code and proof of payment to @madebydanyph on Twitter/X so I can assist you manually!
How do I know if my payment went through?
Payments are only officially acknowledged once you have completed the Payment Form provided in your order confirmation email. A copy of your submission will be sent to your email automatically for your records. Please note that it can take up to 3 days for the masterlist to reflect updates. If you have already submitted your proof of payment via the form and it still does not appear on the masterlist after 3 days, kindly contact me via Twitter/X DM.
I already sent my payment. Why does my status still say unpaid?
Please ensure you are checking your payment status on the official Masterlist and not on the website, as this does not get updated in real-time.
If your payment has not yet been reflected on the Masterlist, please allow some time for manual verification within 1-3 working days.
Where should I check for updates on my payment or delivery?
You can check the current status of your order on the official Masterlist.
Note: Order statuses on the website are not updated in real-time. Please always refer directly to the Masterlist for the most accurate payment and delivery status updates.
What does 'LSF/ISF Remaining' in the masterlist mean?
This means that the payment for your order has been acknowledged and only the shipping fee is left. Once items are ready to ship, you will be notified via email regarding the next steps.
Payment Deadlines
When is the Deadline of Payment (DOP)?
For pre-ordered items:
- 1st DOP (at least 50%): specified in the product description page
- 2nd DOP (remaining balance): one (1) month after first DOP
For onhand items, payment deadline is within one (1) week from placing the order.
If a buyer fails to complete their payment after the deadline, their order will automatically be forfeited. No refunds (if partially paid) are allowed.
Can I already pay in full?
Yes, sending of full payment as soon as possible is highly appreciated.
Can I ask for a payment extension?
Yes, I'm not that strict with payment deadlines as long as the buyer is responsible with informing me beforehand via Twitter DM, @madebydanyph, and responding to my DMs/emails.
If a buyer fails to complete their payment after the discussed new deadline and is unresponsive, their order will be forfeited. No refunds (if partially paid) are allowed.
Is there a late payment fee?
No late payment fees, but please be responsible.
Delivery Methods
What are the available Modes of Delivery (MOD)?
- J&T Express
- Shopee Checkout
- Maxim/Grab Express (within Bacolod City only)
- DHL (international)
- PHLPost (international)
Not available in my location: Gogo Express, Lalamove
How much is the estimated shipping fee to my location?
Shipping fee varies depending on your selected mode of delivery, location and the volumetric weight of your order.
For reference (non-bulky orders):
- J&T Express: Visayas=85PHP, Luzon=100PHP, Mindanao=105PHP
- Shopee Checkout: ~50-109PHP, can check on Shopee
- Maxim/GrabExpress: usually less than 85PHP
- DHL/PHLPost: depends on location and volumetric weight
Do you ship internationally?
Yes, but it is better if you have a PH address/consol since worldwide shipping is more expensive and inconvenient for me. If you have a PH consol, kindly indicate their shipping information upon checkout.
Can I opt for Same Day Delivery (SDD)?
No. Usually those who ask live within Metro Manila; but since I'm based in Visayas, this option is not available (unless you live within Bacolod City). Meetups or home pickup are not allowed either.
Can I still change my delivery method?
Yes, kindly DM me your new selected delivery method on Twitter, @madebydanyph. Please note that change/s in shipping fees may apply.
Can I update my delivery address and/or recipient details?
Yes, as long as your order has not been shipped out yet! You will be able to update your delivery details directly in the Shipping Form once it is emailed to you.
Shipping Updates
Can I opt for combined shipping of my orders?
Yes, absolutely! Combined shipping is available as long as none of your items have been shipped out yet and all of your orders are fully paid.
To request this, please send a DM on Twitter/X with all the relevant Order IDs you would like to combine.
How will I know if my order has been shipped?
Once your order is ready, you will first receive an email notification requiring you to complete a Shipping Form. After your items are packed, a photo preview will be sent via Twitter/X DM or Shopee Chat (or email if your DMs are closed) either a day before or on the day of dispatch. Your order status will then be updated on the Masterlist, and tracking numbers will be inputted within 3 days of the courier pickup. Please note that the website dashboard does not update in real-time, so the Masterlist remains your best source for payment and delivery tracking.
What happens if there are delays in my order?
Shipping delays can occasionally happen due to production delays, holidays, natural disasters, courier issues, or personal schedule conflicts.
Rest assured, I always do my absolute best to ship your orders as soon as possible, and I deeply appreciate your patience. Please note that if you are uncomfortable with potential waiting times or unexpected delays, I kindly ask that you reconsider placing an order.
How long does shipping usually take?
- Local Orders: Delivery usually takes less than a week (unless the courier experiences unexpected delays).
- International Orders: Estimated shipping time is 1 to 2 weeks.
To follow up on the status of your delivery, please contact your selected courier directly for live updates. Please note that once a package has been picked up or dropped off, I am no longer liable for shipping transit times or courier handling.
Shopee Checkout
How and when can I checkout my order?
The checkout link can be found in the confirmation message right after you submit your shipping form.
Please note that there is a ₱5 listing fee added on top of your standard local shipping fee.
I forgot to claim my order before the deadline, can I still have it shipped?
All unclaimed items from unresponsive buyers are automatically forfeited and put up for resale, regardless of whether the item was partially paid for or not.
However, if your specific item has not yet been resold, you may still claim your order without any additional penalty fees. If the item has already been sold to a new buyer, a refund will not be issued for your original payment.
How do I check the shipping fee for my location?
Rates depend entirely on your delivery address. To check, simply visit my Shopee account, add any item to your cart, and proceed to the checkout screen to view the platform's automated shipping fee calculation. You can safely exit the screen without actually placing the order.
Refunds & Returns
Can I still cancel my order?
No, all orders are final and cannot be cancelled. Refunds are strictly not allowed once your order has been confirmed.
However, you are welcome to find someone else to take over your slot and request a change in the shipping details. Please make sure to settle all payments and arrangements amongst yourselves first before contacting me to update the delivery info.
There is an issue with my order, can I get a refund?
Refund requests will only be considered for review if the issue is due to a verified manufacturing or production error. In all other cases, cancellations, returns, and refunds are strictly not allowed.
My package got lost during shipping, do I get a refund?
Important Policy Regarding Lost Packages:
- For Shopee Checkout: Please choose this method with caution. Neither Shopee nor I can issue a refund if the courier loses your package during transit.
- For Other Delivery Methods: A refund will only be issued if the courier officially confirms in writing that your package was lost while in their care.
- Replacement Policy: Alternatively, you may opt to have your order replaced instead of refunded, provided that there are still available stocks left.
Please note that once your package has been successfully handed over to your chosen courier, I am no longer liable for its transit or handling.
My package got returned to seller since I didn't receive it, what should I do?
Returned to Sender (RTS) Policy:
If your parcel is returned to me due to a failed delivery, you will be responsible for settling the new shipping fee before it can be sent out again.
Please ensure you are active and reachable. If a package is returned a second time or if the buyer remains unresponsive after multiple follow-ups, the item will be forfeited with zero refund.
ABOUT US
Location
Where are you based?
I am currently located in Bacolod City, Negros Occidental (Visayas).
Do you have a physical store?
No, all transactions are made online.
Contact
What is the best way to contact you?
The fastest way to reach me is via Twitter/X DM, @madebydanyph, or email, hello@madebydanyph.com.
I do not check my Instagram DMs often so please do not send me any messages there nor expect an immediate response.
Do you accept event sponsorship requests?
Yes! Feel free to send me an email or DM on Twitter.
Note: Because of my location, I usually cannot attend the event itself but can still provide items so please make sure to reach out at least 2 weeks before the event itself.
Are you looking for a new supplier/production house?
I am looking to expand my merch line! If you offer manufacturing, specialized printing, engraving, or embroidery services for apparel, stationery, and freebies (e.g., customized shirts, hoodies, bags, mugs, plushies, phone cases, binders, photocards, banners, etc.), please reach out to me via Twitter/X DM at @madebydanyph. Thank you! @madebydanyph. Thank you!